FAQs

DTF (Direct-to-Film) transfers are a digital heat transfer
technology where designs are printed onto a specialized film, coated with
adhesive powder, cured, and then heat-applied to apparel. This method allows
for high-detail, vibrant prints on nearly any fabric type — cotton, polyester,
blends, and even nylon.

DTF allows full-color designs with no weeding, setup, or
pretreatment. Unlike screen printing, there's no minimum order quantity or
color limitation. Unlike vinyl, there's no tedious cutting or peeling. It's
ideal for short runs, high detail, and fast turnaround.

Our transfers apply beautifully to cotton, poly, tri-blends,
performance fabrics, and more — both light and dark garments.

Yes! When applied correctly, DTF transfers are wash-tested
for over 50 cycles with minimal fading, cracking, or peeling.

You can order directly through our website. Upload your
artwork, select the sheet size or individual design, and check out in minutes.

Yes. Our online gang sheet builder makes it easy to compile
multiple designs onto a single sheet. This helps you maximize space and
minimize cost.

We accept:

→ PNG, JPG, JPEG

→ SVG, PSD, AI, EPS, PDF, WEBP

Please make sure your artwork is high resolution (300 DPI) and preferably has a
transparent background for best results.

No — we do not currently offer file preparation or graphic
design services. All artwork must be print-ready at the time of upload.

Most orders ship within 1–2 business days.

Yes. Select “Rush My Order” at checkout for priority
processing. These typically ship same or next business day.

Yes. Orders of $75 or more qualify for free UPS
Ground shipping.

Otherwise, we offer flat-rate shipping for $9.99 via UPS.

All orders are shipped via UPS. A tracking number
will be sent to your email once your order is shipped.

Each order includes a QR code on the box linking to
our press instructions. Basic guidelines:

Temp:
315°F

Time:
10–15 seconds

Pressure:
Medium to firm

Peel:
Hot or cold, depending on material

Post-pressing for 5 seconds is recommended to seal in durability.

Yes — explore our website for video tutorials and detailed
application instructions.

We strongly recommend a commercial-grade heat press for best
results. Home irons often produce uneven pressure, which may lead to adhesion
issues.

We offer a 45-day refund and reprint window on
transfers and supplies.

DTF
Transfers or Gang Sheets, requests must be submitted within 45 days of
receipt.

We reprint at no cost for issues related to print quality or adhesion,
but not for low-quality uploads or customer errors.

Refunds
or reprints for other reasons require management approval.

Be sure your shipping address is accurate before
placing your order. You will receive a confirmation email with your full order
details.

Not at this time. We currently only supply DTF transfers.

No, our focus is on high-quality transfers — we do not offer
value-added apparel finishing services.

We're here to help through multiple channels:

Phone:
817-268-4040

Email:
sales@hightechgrafix.com

Live
Chat: Available on our website during business hours

We’re available Monday–Friday, 8:00 AM to 5:00 PM (CST)
for phone, email, and chat support.