Return and refund policy

Once the team sheet and invoice have been completed, the order moves into production. 

Canceling orders that are already in production are subject to productions schedule and is not guaranteed. 

Please reach out to a customer success representative team member to see where the orders falls into productions schedule. 

If the order can be cancelled, the customer will receive a refund minus a 6% processing fee. 

 

The customer has 2 weeks after an order has been delivered to report a problem.  

When reporting an order issue, the customer must supply pictures with the issue clearly laid out. Please take as many images you need to help show the issue.  

The representative may request more images to help show pinpoint the issue and can may also request to get the product back for further review.  

Please send an email to the customer success team with the details and images.  

A representative will get the item replaced if incorrect at no cost.  

 

If a refund is approved the funds will be returned to the card that was charged. Please allow 7 – 10 business days for the refund to show on your account.